Customer Success Manager (Junior)

Customer Success Manager We're partnering with Pathfindr AI to hire a number of roles due to unprecendented growth within the business, and we can't be more excited to take these roles to market! Pathfindr is not just another AI consultancy. In just one year, we’ve gone from zero clients to being named one of the AFR Most Innovative Companies of 2024 - helping government, ASX-10, and mid-market organisations go from AI hype to real-world results. We don’t just advise—we design, build, and deliver. Now we’re looking for a confident, client-facing leader to help scale that impact. **Australia | Remote-First (Melbourne Office Optional: Mon & Tue) **Reports to: Accelerator Design Lead First impressions matter - own the client experience from Day 1About The Role We’re growing fast — and we need a warm, organised, people-first operator to manage the most critical moment in a client’s journey: onboarding. As our Customer Success Manager, you’ll be the first person our clients talk to after they sign on. You’ll make sure they feel confident, excited, and supported from the very beginning. ✨ Welcome new clients and guide them through onboarding 📞 Call, email, text, follow up — whatever it takes to keep them informed and engaged 🧠 Triage questions and act as the buffer between clients and delivery teams 📅 Coordinate diaries, manage comms, and keep everything running smoothly 💬 Build real relationships — people trust you, and you follow through You’ll become the heartbeat of client communications — and the reason clients say, “Wow, they’ve got this.” What We’re Looking For ✅ 1–2 years in hospitality, customer service, events, or coordination roles — café managers, hosts, baristas, or front-of-house legends welcome! ✅ A natural people-person — confident speaking on the phone, Zoom, or in person ✅ Organised and dependable — you follow up, follow through, and keep things on track ✅ Proactive and solutions-focused — you spot what needs doing and make it happen ✅ Curious and tech-friendly — open to learning tools like ChatGPT, Copilot, or Notion Bonus Points If You’ve ✔ Gotten compliments like “you’re so on top of things” or “you made this so easy” Why Join Pathfindr? This is the perfect launch role for someone who wants to break into tech, work with amazing clients, and be part of something that’s growing fast. You’ll be the first voice our clients hear—and the reason they stay excited, supported, and confident. At Pathfindr, You’ll ✅ Own the onboarding experience and build relationships that actually matter ✅ Be trusted to take initiative and deliver with warmth, speed, and care ✅ Work across exciting AI programs used by some of Australia’s biggest brands ✅ Learn from a smart, supportive team who values real-world impact over fluff ✅ Build a pathway into tech—whether that’s training, delivery, or ops 👉 If you’re proactive, people-first, and ready to grow—we’d love to hear from you. Let’s build something big.