Client Service Officer - Casual

Company DescriptionAre you ready to be a big part of something big? At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership. Not something you’d expect from one of the country’s biggest tech companies, is it? And one of the best parts? We give you the autonomy to choose the working location that best suits your lifestyle – Office, Hybrid or Anywhere. What’s on offer:

• A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
• We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace, a WORK180 endorsed employer for women and WGEA Employer of Choice for Gender Equality.
• The support of a highly engaged, high-performing team including a leadership team that you’ll actually have face time with.
• 22 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.

Job DescriptionWhat you’ll do tyreconnect aim to create a hassle-free tyre purchasing experience for B2B customers. Their seamless eCommerce platforms provides all the big tyre brands to a vast array of dealerships, mechanics and tyre stores. This is your opportunity to assist our customers through their journey and support them with their needs, driving both customer satisfaction and loyalty in a positive direction.

• Share expertise to provide exceptional customer support and assistance across multiple channels, such as phone, email, web and live chat.
• Collaborate in a fast-paced environment, you will be responsible for answering inbound customer service queries (voice and digital).
• Develop and support solutions with the day-to-day operations within the tyres business through tasks such as, product support, suppliers and logistics providers as well as some administrative tasks.

QualificationsWhat we’re looking for

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
• Motivation to learn new processes and systems to deliver a best-in-class customer service experience.
• Demonstrated understanding and expertise to manage enquiries through to resolution, this could involve liaising with multiple stakeholders both internal and external.
• A great team player with an ability to work autonmously when required
• Understand and share expertise on tyreconnect products and services.
• Motivation to grow authentic relationships to retain clients whilst exceeding KPIs.
• Logistics experience is preferred but not required

Additional InformationWhy Apply? When you work at carsales you don't just have a job, but you have a rewarding career. carsales is an equal opportunity employer who prides themselves on providing a diverse workplace that brings out the best in its people. We encourage everyone of all ages and background to apply. We know how important keeping that balance between work/life is and have a range of flexible working options on offer. We are open to this conversation during our recruitment process if you want to know more just ask! And just a quick one… Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.