Service Coordinator - Managed Security Services

At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world. The work we do matters We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX. As the Service Coordinator, you will be responsible for collaborating with the Service Operations team to deliver reliable and sustainable technical services, outcomes, and solutions in line with the contracted services of the assigned client portfolios, positioning CyberCX as Australia’s greatest force of cyber security professionals. We are open to applicants from any Australian capital city. Responsibilities

• Responsible for ensuring the effective delivery of Managed Services in accordance with the CyberCX Enterprise Service Management Framework
• Coordinate, schedule and prioritise contracted outcomes for assigned clients
• Drive and facilitate high quality communication, knowledge sharing, and proactive service delivery outcomes
• Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met and where failures occur escalate to the Service Lead to address issues and risks and implement service improvements.
• Good stakeholder engagement and communication skills, with an ability to build credibility with clients, leaders, and internal working teams.
• Skilled in responding to setbacks in an agile and resilient manner.

Skills & experience

• Tertiary qualification in Information Technology or similar field (desirable).
• ITIL Foundation and ITIL Capability qualifications (desirable).
• Suitable vendor certifications.
• 1 year experience in IT security / engineering / operations or similar field.

Great advantages for great people A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
• Salary packaging options (such as a novated car lease)
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
• Personalised development planning, extensive access to training, and membership to industry organisations
• Employee interest groups and communities including a comprehensive Women in Cyber program
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary!

Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.