APAC Engagement Manager (Australia)

Elevate is a leading global law company and we are hiring for APAC Engagement Manager (Australia) in our Flex team. We partner with and support law departments and law firms globally, offering practical ways to improve efficiency, quality, and business outcomes.

As an integral part of our suite of services, and operating in the UK, US, Australia, Hong Kong and Singapore, our Flexible Legal Resourcing ("Flex") business provides:

- Contract placement of all levels of seniority of legal professionals, from senior Lawyers (GC/AGC) and law firm Partners to specialist and generalist Lawyers, Legal Project Managers, Legal Operations professionals, Paralegals and Document Reviewers

- Interim, project based and permanent bespoke hiring solutions

- Payroll bridging and retained hours work

- Recruitment and resourcing strategy, and succession planning

- Alumni programme support for law firms

- Support to internal HR in their recruiting activities

Specifically, you will

• Be responsible for the day-to-day successful running and delivery of the APAC Elevate Flexible Legal Resourcing function, including Business Development, Revenue, Profit and Customer experience.
• Report into the Associate Director, APAC Elevate Flexible Legal Resourcing.
• Effectively collaborate with Flex specific Inside Sales Team to actively pursue specific target Customers and/or roles, mapping exercises etc.
• Work closely with the Talent Acquisition Team to deploy new joiners while balancing the redeployment of the existing team to increase recruitment levels and maximize utilization.
• Effectively develop and continuously build relationships with all major stakeholders.
• Maintain ongoing direct contact with Customers to understand their resourcing requirements, budgets, challenges and discuss how Elevate can provide them with optimal resourcing solutions.
• Conduct regular feedback sessions with relevant contacts, ensuring appropriate action is taken as and when required.
• Negotiate rates and terms with all Customers to ensure margin requirements are met and forge long standing relationships, often proposing and agreeing creative and bespoke solutions.
• Maintain ongoing relationships with Talent on engagement and Customers through regular contact and Customer Insights program.
• Ensure all new Customers and new engagements follow due process and all necessary paperwork has been completed before we engage in work e.g. engagement forms and new customer/matter process has been followed.
• Undertake ongoing analysis and reporting on financial performance of the resourcing and deployment function, forecasting revenue.
• Maintain Applicant Tracking and CRM systems with accurate information, including vacancy and placement lists and other ongoing activity.
• Internal meeting attendance and regular reporting on the function e.g. Global Enterprise Customer Meetings, Global Team Watercoolers, and reporting such as pipeline activity and forecasting.
• Work alongside Elevate’s Legal Team and Sales when negotiating contracts with new Customers.
• Work closely with the Sales function to ensure the potential new customer/engagement pipeline interfaces with resource and deployment function and to identify opportunities. Proactively support in helping to convert their activities into vacancies and placements.

Experience

• You will have experience of building a business either within small agency which you played an entrepreneurial leadership role, or within business development within a larger agency or business.
• You will have a minimum of 10 years’ experience in a senior or leadership recruitment/resourcing role in the legal industry gained in either an Alternative Legal Services Provider, a Recruitment Agency, or in-house recruitment.
• You will have an existing network of Customers and/or Talent with whom you work regularly.
• You will come with a proven track record of working successfully within a target driven environment (individual and team targets).
• Experience of working on an Applicant Tracking System (Bullhorn preferred but not required) recruitment or CRM database.
• We need an individual with excellent IT skills, (Outlook, Word, Excel and PowerPoint) and excellent attention to detail.

Skills for Success

• Like the sound of working in a fast-paced, dynamic environment for a quickly growing company in an expanding new services market.
• Think legal services should embrace business models and processes to create measurable, cost-effective results.
• Enjoy negotiating and drafting contracts.
• Like working with multinational companies, spanning different markets and industries.
• Embrace the use of technology tools to facilitate your work.
• Are knowledge focused rather than task focused; understand the importance of capturing and re-using information.
• Work well independently as well as with teams.
• Are the kind of person who can be relied upon to get things done.
• Can work effectively from a home office or a remote work environment.
• High integrity and ethical compass.
• Are flexible, and willing to pitch in on matters and projects to better serve our customers, even if the work falls outside your normal scope of duties.
• Can act independently executing good judgment, but also not afraid to ask questions and work within internal and customer teams.
• Excellent writing skills, particularly depicting complex ideas clearly and concisely.
• Professionalism in both verbal and written work.
• Excellent listening as well as communication skills, and the judgment to know which skill to use in a given setting.
• Ability to own mistakes and learn from them.

Technical Skills

• Experience with Microsoft products like Excel, Word, PowerPoint, and SharePoint.
• Experience with ATS or CRM.

Qualifications

• Bachelor’s degree preferred.

Company InformationElevate is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes.

Our most recent achievements and distinctions include:

• For the ninth consecutive year, in 2024, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Providers in Asia-Pacific
• For the fourth year in a row, Elevate’s integrated law firm has been designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms
• Newsweek awarded Elevate highest rating in the annual ‘America’s Greatest Workplaces for
• Diversity’ list and ‘America’s Greatest Workplace for 2024’ list
• Elevate was named a top ALSP in Asia by Thomson Reuters’ Asian Legal Business in 2024
• Co-winner, 2022 Financial Times Collaborative Innovation Award for Industry Impact.
• Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016
• Named by ALM Intelligence as the only Pacesetter in the Legal category in its 2021-2022 Legal Department Legal Operations report
• The first non-lawyer-owned global legal services provider to receive an Alternative Business Structure (ABS) License to provide legal services in the US

Learn more at: https://elevate.law

See more jobs at: https://elevate.law/careers/

Follow us on social media:

https://www.linkedin.com/company/elevate-services

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All qualified applicants will be considered for employment and will be treated equally during the process, regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.