Senior Technical Support Engineer (AUS)

Company: Series D | CyberSecurity Vendor | $4.5B Valuation

Orama Solutions are proud to be partnered with a leading Cybersecurity vendor flying high after a $4.5B valuation. Following on from over $400m in Funding from leading Venture Capital firms the journey is just getting started. HUGE opportunity to work under a world class leadership team with a history of successful exits as well as an industry leading product showing no sign of slowing down.

Highlights:

• Series D. $500m+ Funding.
• $4.8B Valuation.
• 450+ employees.
• MEGA software CEO / Founder.
• Hugely impressive leadership team with a proven track record in the space.
• Chance to come in as the first in territory and work directly with the VP of global support.

Must have:This position is for an Australian based support engineer (Remote)

· 5+ years of hands-on experience in support roles, working directly with enterprise customers.

· 5+ years of proven experience in troubleshooting methodologies and problem-solving skills.

· 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.

· In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.

· Expertise in OS systems, including, Windows, Mac and Linux.

· Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.

· 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.

· 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).

· 3+ years of experience working with Log systems like Coralogix, and Sentry.