Senior Program Manager

We enable financial institutions to become AI-first digital leaders.

As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.About the job:

We are looking for a SeniorProgram Manager. As the Senior Program Manager, you will build positive client relationships during projects. You will oversee the customer service operations within a business, deal with customers directly and often as their first point of contact. You will help clients to implement their services and plan projects more effectively, often setting up “discovery sessions” with key stakeholders to identify issues and ways to improve.

Come and be part of this journey where we are building the digital future of finance for ever-improved banking/insurance customer experience.

What you will be doing:

• Oversee multiple related projects within the organization to ensure they align with the overall business goals and are delivered successfully with synchronization. Act as a liaison between internal and external stakeholders to ensure alignment on project plans and objectives.
• Ensure the project and execution plans are realistically applicable. Manage, support, and monitor internal stakeholders to update project plans, documentation according to change management.
• Manage resources, timelines, and budgets, as well as coordinating with various stakeholders to ensure effective communication and collaboration.
• Actively take a key role in risk management, identifying potential issues early and implementing mitigation strategies to keep the projects on track
• Coordinate interdependencies between various projects and teams, both internal and external.
• Contribute and support in developing WBS and Gantt charts with costing information. Making sure the project is concluded at the cost target and the deadline targets with high quality deliverables. Making bi-weekly plans of the project plan.
• You will be responsible for managing the overall relationship with the client account and building positive relationships with project stakeholders and keep stakeholders informed about project details, changes, and actions required.
• Play a key role in risk management, identifying potential issues early and implement mitigation strategies to keep the projects on track.
• Guide and review requirements documents, functional specs with wire frame diagrams and process charts.
• Work closely with the sales team to support them in the sales processes in the region.
• Facilitate timely collection of project and support payments if necessary.

What we are looking for:

• Experience & Background: At least 17 years of experience in managing large-scale enterprise projects in the finance industry, including delivery of online banking and mobile banking projects. A background in software development or a related technical field can be beneficial for understanding the technical aspects of the projects being managed. Basic data analysis skills needed to interpret project metrics and make informed decisions based on the data
• Methodology Knowledge: Proficiency in Agile Scrum, Kanban, Waterfall. Strong understanding of different phases of the software development process (SDLC), such as planning, development, testing, deployment, and maintenance
• Project Management: Complete command of Microsoft Project and project planning and execution.
• Test Management: Strong understanding of test management practices, including test planning, monitoring, control, and governance.
• Presentation Skills: Exceptional presentation skills, especially in PowerPoint, for senior stakeholder communication.
• Interpersonal Skills: Excellent interpersonal skills, including communication, negotiation, persuasion, escalation management, and conflict management.
• Travel: Willingness to travel to international destinations if needed, although remote delivery is preferred.
• Bonus Qualification: Experience with Microsoft Dynamics CRM is a plus.

What we are offering:

• Remote Freedom, Your Way: At VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance.
• Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication!
• Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!
• Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself.
• Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry.
• Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
• Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity.
• Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.

About VeriPark:

VeriPark is a global technology powerhouse with more than two decades of experience in the financial services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.

As a global player, we offer more than just a workplace; we provide a transformative environment that transcends boundaries. Joining VeriPark means becoming part of a diverse family where talent is nurtured, diversity is celebrated, and our culture empowers each individual to reach their full potential.

Be a part of our global family, where opportunities are as vast as our global footprint.

https://www.veripark.com