Implementation Specialist

Apply if you're excited to:

• Lead the implementation process for new Vetstoria customers, working closely to gather requirements, configure the software, and ensure a smooth and efficient onboarding experience
• Use a customer success-based approach that focuses on educating new customers on how Vetstoria can help improve processes and save time
• Seek to understand, identify, and resolve technical issues or unique challenges during onboarding -- collaborating with internal teams to ensure timely, confident, and satisfactory resolutions
• Develop strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of Vetstoria’s online booking software
• Maintain accurate documentation of customer interactions, implementation details, and configurations; generating reports and providing insights on progress, challenges, and successes to internal stakeholders

About you:

Minimum of 1 year of experience in a customer-facing role, preferably in software implementation, customer success, or a related field with primary customer communications over the phone1+ year experience in a veterinary practice required Strong communication skills to effectively collaborate with customers, project managers, and cross-functional teamsAnalytical thinking and the ability to dissect complex technical requirements and translate them into actionable tasksTime management and multitasking skills to handle multiple projects and priorities simultaneously ​Willingness to perform routine tasks and handle a high volume of calls, many of which may require similar solutions or responses.Great team player who collaborates and is wildly invested in the success of Vetstoria customersAbility to work under pressure in a fast-paced environment while maintaining a high level of detail and focus on goalsExperience working with CRM systems (Hubspot, Salesforce, Zendesk, etc.) and project management softwares (Jira, Wrike, Smartsheets, Asana, etc.), preferred, but not required