Email Marketing Manager

📄 Email Marketing Account Manager (Remote)

Location: Remote 

Type: Full-time

🚀 About Us

We're a fast-growing email marketing agency scaling eCommerce brands through world-class lifecycle strategies. Our clients come to us because they want sharp thinking, proactive execution, and profitable customer retention.

We've had a strong start to the year and are scaling fast. To keep our momentum, we're building an elite team of Account Managers who want ownership, impact, and growth.

Our clients are 7-8 figure eCommerce brands built from passion. You'll work directly with founders who've built these businesses from scratch - these are their passion projects, and your work has a tangible impact on their success. You get an inside look into what makes the most successful eCommerce brands tick.

If you want to be a passenger - this is not for you. If you want to own your accounts, grow with a winning team, and become a strategic operator - read on.

🎯 About the Role

As an Account Manager, you will be the strategic partner and trusted advisor to our eCommerce clients.

This is not a coordination role - you'll own the client relationship end to end, supported by world-class copywriters, designers, and tech specialists.

Your mission:

• Drive retention, growth, and lifetime value for our clients
• Proactively identify gaps and opportunities in client accounts
• Communicate clearly, directly, and fast with clients and internal teams
• Build trusted relationships that keep clients retained long term

You will have:

• Direct access to brand owners and decision-makers
• Autonomy to make smart decisions fast
• An opportunity to grow into leadership as we scale

🧩 Responsibilities

• Own the day-to-day relationship with a portfolio of eCommerce clients
• Review account performance, report insights, and recommend strategy pivots
• Coordinate with internal copywriters, designers, and technical specialists to deliver best-in-class campaigns and flows
• Proactively manage deadlines and deliverables
• Lead monthly strategy calls and present reports
• Identify upsell opportunities and help clients expand their scope
• Maintain high client retention and satisfaction scores
• Continuously improve internal processes and playbooks

🔥 What We're Looking For

🧠 Ownership mindset:You treat client accounts like your own business. No babysitting. 

⚡ Proactivity: You spot problems before they happen and move fast to fix them. 

🧩 Strategic thinking: You can see the big picture and create actionable plans. 

🧬 Fast learner: You pick up new tools (like Klaviyo) and client industries quickly. 

💬 Clear communicator: You write and speak with clarity, confidence, and care. 

🛠️ Klaviyo Experience: Atleast 1-2 years with Klaviyo is Essential

🤝 Team player You work well with creatives and technical teams to deliver outcomes.

✅ Requirements

• 2+ years in an Account Manager, Customer Success, or Project Manager role
• Ideally agency or high client-volume experience
• Essential: Klaviyo experience
• Fluent written and spoken English
• Comfortable working across multiple time zones
• Obsessed with client success and personal growth

💰 Compensation

• Competitive Base + Performance bonus structure
• The opportunity to work directly with passionate founders of 7-8 figure eCommerce brands

💡 What's In It For You

• Autonomy: Own your accounts, make real decisions
• Meaningful Work: You're helping real people fulfill their passions - these are their passion projects built from scratch, not soulless corporations
• Growth: Fast-track career progression as we scale
• Training: Access to our elite AM playbook and resources
• Impact: Work with exciting, scaling eCommerce brands
• Remote-first: Work from anywhere with flexibility

📝 How to Apply

Send us:

• Your CV / LinkedIn profile
• A quick Loom video introducing yourself and why you’re a great fit for this role.

🌟 Final Note

This is not a corporate 9-5 job. We're a fast-growing team building something special - and we want sharp, hungry operators who are ready to grow with us.

If that's you, we want to meet you.