Account Manager - Remote

Summary Resonate, an Australian Scale-up organisation with an enterprise Customer Experience (CX) platform (SaaS), is expanding its team. We are seeking an Account Manager to oversee the renewal and expansion of our existing portfolio. Our platform leverages cutting-edge technology, including machine learning, text analytics, and data visualization, to deliver actionable insights to leading companies. Join us and be part of a growing brand with flagship customers and increasing recognition in the industry. Here is what you can expect when working with us:

• Engage with large enterprise customers, managing significant accounts and building strong relationships.
• Enjoy a competitive salary with an uncapped bonus structure, rewarding your success and dedication.
• Collaborate closely with the senior leadership team, gaining valuable insights and contributing to strategic decisions.
• A growing and fun culture that you will be a vital part of and help drive.
• Gain exposure to leading technologies and product development.

A day in the life of an Account Manager will see you:

• Managing the renewal and expansion of existing accounts through upselling and cross-selling.
• Taking full responsibility for the portfolio of accounts assigned to you.
• Working closely with the Customer Success Management (CSM) team to drive retention and expansion.
• Ensuring that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us.
• Being aware of customer business challenges and goals and understanding how the platform fits into this.

Requirements

• At least 2 years of experience in a similar position.
• Strong verbal and written English communication skills.
• Proven track record of building strong client and internal stakeholder relationships within an organisation.
• Creative and innovative in problem-solving and providing solutions.