Project Manager

Lookout is a care management platform that brings calmness and efficiency to Aged Care and NDIS service providers. We want to see everyone living well at home.

About the Role

The Lookout Way is looking for a high performing and self-motivated Project Manager to join our Solutions team within the Lookout Way. In this role you will manage the delivery of solutions and extensions to Lookout’s core product, facilitating both interconnectivity of Lookout to other platforms within a customer’s eco-system, as well as providing additional operational uplift. This role will require someone who is adept at providing best-in-class customer experience whilst delivering solutions seamlessly and within budget.

Responsibilities

• Collaborate: Work closely with pre-sales and solutions design experts to understand customer needs and define project scope.
• Create project scope: Create detailed project plans (Statements of Work - SOWs) that outline deliverables, estimated effort, pricing, and timelines.
• Plan and schedule projects: Coordinate with the Solutions Design Lead and Delivery Manager to schedule projects effectively, considering existing workload and estimated effort.
• Manage projects: Use Asana to track project progress, manage deliverables, and ensure smooth execution.
• Monitor project performance: Track project performance to ensure profitability and timely delivery.
• Communicate effectively: Conduct project kick-off meetings and regularly update stakeholders (both internal and external) on project progress through written and verbal reports.
• Ensure quality: Oversee User Acceptance Testing (UAT), quality assurance, and successful project launches.
• Analyse and improve: Conduct project retrospectives to learn from past experiences and improve future projects.
• Contribute to business growth: Contribute to the development of go-to-market strategies for solutions pricing and packaging. This involves positioning Lookout as a trusted partner and building long-term customer relationships.

About youYour Qualifications, skills and Experience

• 3+ years technical project management experience with a proven track record of high quality, timely delivery across multiple projects and within budget.
• Experience in project managing third party integrations, automations and custom reporting/ data solutions.
• Experience of Payroll and Finance systems is advantageous
• A strong understanding of the Aged Care and NDIS industries and the challenges that they face.
• Understanding of operations, procedures and policies related to the Aged Care and NDIS industries
• Excellent, written and verbal communication skills, with strong facilitation and conflict resolution skills.
• Experience of stakeholder management to executive leadership level.
• Tech proficiency: Project management tools to manage and track delivery across multiple projects. Working with APIs, third party integrations and BI tools.
• Project management certified preferred or willingness to become certified as part of your professional development.

Your Mindset

• Motivated by a fast-paced working environment.
• Forward thinking, highly agile and solutions focused.
• Energetic, with a customer-centric, ‘can do’ attitude.
• Excellent communicator and confident in stakeholder management, both external and internal to executive level.
• Innovative and creative thinker, passionate about creating meaningful solutions to solve business problems for our customers.
• Highly organised, process driven with excellent business acumen.
• Technically minded, with an understanding of how APIs and automations work. Experience of how analytics can be used to measure success against identified KPIs.
• Comfortable working to delivery deadlines, revenue targets and results driven.
• Proficient with the usual — Google Suite, Microsoft Suite, Project Management tools with strong attention to detail.

What’s in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life. Some of us start late, and some of us finish early. We overlap for most of the day, and we work a regular week where overtime is rare. Our work is meaningful, and the problems we solve are interesting. We like coming to work and working together, but we're parents, carers, siblings, friends, students, athletes, dancers, gamers, writers, gardeners, and hobbyists with a life away from work too.

• We are prepared to offer a competitive salary package of around $90,000-$95,000 per year plus super, depending on your skills and experience.
• You’ll work remotely from anywhere in Australia as long as you have a stable internet connection and a comfortable setup. We do have offices throughout the country for face to face contact.
• You will get an annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.
• On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.
• Access to our employee assistance programme, where you can receive free confidential and professional counselling.
• Parental leave benefits –All caregivers who are eligible for the government’s paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.
• One free membership plan with our sister company, Five Good Friends, which covers the Care Management fees. This could be worth more than $7000/yr.
• Working for a company that has an employee engagement score that is 6% higher than the top 10% industry average (we are actually a great place to work).
• And… after 5 years of continuous service, you will receive a trip to Okinawa, Japan - the community that inspired the creation of The Lookout Way and Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.